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About us

Our mission at NoLettingGo
is simple: to help you create
accurate, fully-compliant
property reporting, wherever
you are, whenever you need it.

Industry approved award winners

We’re proud to be Lettings Supplier of the Year 2016 and Best Inventory Supplier 2009 award winners. We’re also accredited by Safe Contractor, the British Franchise Association (BFA), Property Redress Scheme (PRS) and are regulated by Association of Residential Letting Agents (ARLA:PropertyMark).

“They produce reports that will absolutely stand up to scrutiny.”

 

The Sunday Times Judging Panel.

Our Partnership

Working with leading organisations to support the rented sector

Teclet

BFA ASSOCIATE

Propertymark

City & Guilds

Deposit Protection Scheme

Fixflo

CML Software

Property Redress Scheme

National Landlords Association

Teclet

Teclet provides an “end to end” automated lettings portal, which enables the lettings process to be managed with maximum efficiency.

The portal greatly cuts administration time and improves compliance, by creating a complete wrap- around pre-tenancy and property management functionality.

The web-based portal enables tenants, landlords and agents to interact 24/7, on any device, creating the opportunity for administration uploads by tenants, guarantors or landlords to be undertaken out of office hours.

  • The customer- branded portal supports the entire pre and post- tenancy process , including all deposit and pre-payment transactions, compliance requirements, referencing support, tenancy renewals, full inventory and inspection support and contract generation.teclet also provides a powerful “plug-in” functionality, including products and services from a number of key partners, to encourage and support cross- selling in additional revenue-generating areas.

BFA Associate

One of the bfa’s main roles is to help potential franchisees recognise the good franchises and the not-so-good, as well as to help businesses involved in franchising to secure their own position amongst the “good”.

This work is not just a philanthropic exercise for reputable and responsible franchisors. It makes good commercial sense. The ability of franchisors to attract potential franchisees to invest in their systems depends crucially on their own reputation, and on the reputation of franchising in general.

It was for these reasons that in 1977 the major franchise companies in the UK decided to set up their own association. The British Franchise Association (bfa), was formed to act in the interests of the industry as a whole in assessing and accrediting franchising companies as those which meet its criteria for the structure of the franchise business, the terms of the contract between franchisor and franchisee, the testing of the system and its success as a franchise.

Franchisors and professional advisors to the UK franchise industry wishing to be accredited must put themselves forward to the bfa to be tested against its strict and extensive criteria. Only if they successfully pass accreditation are they then able to join the bfa as a member, gain access to the benefits of membership and become represented by the British Franchise Association.

 Propertymark

Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.

We protect consumers and their money by holding our members accountable and empowering customers with knowledge and advice. We aim to reassure all of those renting and letting out property that agents who display the ARLA Propertymark Protected logo offer a better service and financial protection for their clients than the alternative.

City & Guilds

We work with education providers, employers and governments in over 100 countries across the world to help people, businesses and economies grow by shaping skills systems and supporting skills development.

The Group is made up of City & Guilds, ILM, KineoThe Oxford Group, Digitalme, e3Learning and Gen2. Together, we set the standard for professional and technical education and corporate learning and development around the world.

Each of our businesses has its own distinct focus. As a Group, our combined products and services provide a comprehensive range of work-relevant qualifications, assessment, training, and learning support services.

The products and services we offer across the Group are globally recognised and respected.

Our purpose

Everything we do contributes to achieving our purpose: helping people, organisations and economies develop their skills for growth. This purpose drives everything we do.

Our purpose in action

We reinvest our surplus to support our social purpose, which aims to change people’s lives through skills.

Deposit Protection Scheme

As the home of deposit protection, we’ve got it covered. We offer free Custodial deposit protection, with no registration or annual membership fees.  We also offer Insured protection, where you retain the deposit and we protect it for a small fee.

At The DPS, we understand that when it comes to protecting your tenants’ deposits, one size doesn’t fit all. That’s why we offer both Custodial and Insured schemes so you can choose the type of protection which suits you best.

  • We’ve protected over 5 million deposits since 2007
  • Callers rate our Customer Service Team over 9/10
  • We repay deposits within 2 working days

As the biggest provider of deposit protection in the UK, you can rely on us. To find out more about our award-winning services, visit www.depositprotection.com or call us on 0330 303 0030.

Flixflo

No Letting Go and Kaptur are delighted to announce we have now integrated with Fixflo

Who is Fixflo

Fixflo was launched in 2013 and in less than 3 years it has become the market leading repair reporting software for letting agents.

Thousands of letting agency branches across the UK use Fixflo to streamline their repairs process, ranging from national chains to local independents.

What does Fixflo provide

Tenants report repairs via the software.  This enables the agent to receive accurate reports through a picture based system, removing the need for lengthy, confusing phone calls.  Tenants can report repairs 24 hours a day, 7 days a week using their PC, mobile or tablet.  With Fixflo, they can easily report their issues or receive online guidance to solve problems themselves.

Clear reports

including details such as make and model of appliances, specific location of the issue, and photos of the problems are sent directly to the property manager.  These reports can then be sent onto contractors.  Fixflo will integrate with an agents existing system, alternatively it can automate the whole process within the software.

It is available in over 40 languages.

Watch their 2 minute video which explains how the software works.

http://www.fixflo.com/products/fixflo/

CML Software

CML Software is a leading enterprise software provider to the top-end of the of UK property industry. We provide an extensive range of enterprise software solutions designed for residential sales & lettings marketing, property management, client accounting, block management, PRS, student accommodation and build-to-rent schemes.

Our applications have been developed to improve the efficiency of:

  • Medium to large multiple-office residential estate & lettings agencies, with applications that span the full spectrum of sales & lettings front-office disciplines, as well as deal administration, property management, renewals, client accounts and complex multi-tier management reporting.
  • Companies that need terrier, property management, block management, accounting and administration solutions, for mixed commercial and residential property portfolios in both the investment and agency marketplaces.

CML is working closely with No Letting Go in order to provide an integrated solution for clients to create appointments for property visits and inventories, and make mobile visit reports (entered via ‘Kaptur’) available in CML’s property management software.

You can find CML on the web at: www.cmlsoftware.com

Property Redress Scheme

The Property Redress Scheme is a fast growing, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.

The main purposes of the Property Redress Scheme are to allow property agents or professionals to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.

Our Members and consumers will both benefit from our simple three stage process to resolve the complaint.

1. The Member will first be given an opportunity to resolve the complaint directly.

2. The Property Redress Scheme offers an early resolution service including proposed decision

3. The Property Redress Scheme Head of Redress will make a binding decision on the complaint

National Landlords Association

The NLA is the UK’s largest association for private-residential landlords. We work with full-time landlords with large property portfolios to those with just a single letting.

Our values

We believe:

  • The private rented sector (PRS) works best when there is a fair balance between landlords, agents and tenants
  • Properties and tenancies should be properly managed
  • Landlords should commit to professional standards
  • In education, learning and support to improve standards
  • Bad practice and criminality should not be tolerated
  • Landlords should be recognised as legitimate businesses
  • The free market should be allowed to operate freely
  • Regulation should set boundaries and expectations, but not impose unreasonable burdens

Our vision

A sustainable and balanced PRS that works for landlords, agents and tenants.

Our mission

To campaign for a fair and sustainable PRS that works for everyone and to help landlords make a success of their lettings business by supporting them at every stage.

Our objectives

  • To promote sustainable tenancies and encourage fair and flexible renting for everyone by educating landlords about best practice and their statutory rights and responsibilities.
  • To lobby in the interests of landlords and the wider PRS by providing a voice and a face that is heard and seen by politicians, the media and the public both nationally and locally
  • To facilitate the growth of a sustainable PRS that works for everyone, through recognition of the PRS as a legitimate business environment

Our Team

Joe Chaplin – Account Manager for Kaptur

With a background in recruitment & IT sales, Joe heads up inventory software sales.  As the only man in the office,  he deserves an  award for surviving in an office full of women.

Lisa Williamson – Training and Compliance Director

With an extensive career in lettings and inventories, Lisa has also been with No Letting Go from the beginning.  She has a head for all things compliant within the lettings market, but a nose for a good red wine.

Brie Thomas – Finance Manager

Brie can be found counting in the corner of the office, she loves a spreadsheet and is a whizz with excel formulas.  Brie is also known as the Imelda Marcos of the office, and does love shoes!

Demi Liberti – Kaptur software Support

Demi provides first line software support.  Whilst the baby of the office, she is a fantastic problem solver with all things IT,  and if you have a problem with your mobile she’s the go-to girl.

Emma Verlander – Kaptur software support

Emma is a very experienced inventory professional, with an amazing eye for detail.  She provides a lot of practical and technical support to our clients, and is another dog lover within the office.

Jennie Dennis – Operations Manager

Jennie over sees the service delivery to our national accounts, and runs a tight ship within the operations team.  She also ensures we never miss prosecco Friday in the office, which makes the team very happy.

Le grand fromage! Nick has a long career within the lettings and inventory market. He is passionate about finding ways to make the lives of our customers’ easier. Nick is also known for having a passion for a powerpoint presentation.
“we have built No Letting Go on many years of understanding how to provide good value services at the right price.”

Debbie Chapman – Personal Assistant & Office Manager

Debbie has been with the company from the beginning, so knows pretty much everything No Letting Go.  She brings order and calm to the office, and runs the team diary.  Debbie is also awesome at putting up exhibition stands single-handed.

Justine Tomlinson – Marketing Manager

With an extensive sales and marketing  background, Justine is all about our brand.  When she’s not talking core values, she loves talking about her four-legged family including her pug, Dexter.

Katie Rogers – Account Manager

With a customer services background, Katie loves to take care of our national accounts, ensuring jobs are booked in, and assisting with tenant queries.  She is often found at the gym, and loves spinning!

Kelly McGuinness – Account Manager

Kelly is an experienced account manager, ensuring our national accounts have a smooth customer experience. She is often heard before seen, as she has the most infectious laugh within the team.

Nikki Wakeford – Franchise Recruitment

As a former letting and estate agent, Nikki is rarely seen without a smile.  With heaps of knowledge and enthusiasm she heads up franchise sales.  Nikki is also our chief organiser for the office social scheme.

Joe Chaplin,

Kaptur Account Manager

With a background in recruitment & IT sales, Joe heads up inventory software sales. As the only man in the office, he deserves an award for surviving in an office full of women.

Lisa Williamson,

Training & Compliance Director

With an extensive career in lettings and inventories, Lisa has also been with No Letting Go from the beginning. She has a head for all things compliant within the lettings market, but a nose for a good red wine. “we pride ourselves in raising standards within the industry through continual improvement and good communication.”

Brie Thomas,

Finance Manager

Brie can be found counting in the corner of the office, she loves a spreadsheet and is a whizz with excel formulas. Brie is also known as the Imelda Marcos of the office, and does love shoes!

Demi Limberti,

Kaptur Software Support

Demi provides first line software support. Whilst the baby of the office, she is a fantastic problem solver with all things IT, and if you have a problem with your mobile she’s the go-to girl.

Emma Verlander,

Kaptur Software Support

Emma is a very experienced inventory professional, with an amazing eye for detail. She provides a lot of practical and technical support to our clients, and is another dog lover within the office.

Jennie Dennis,

Operations Manager

Jennie over sees the service delivery to our national accounts, and runs a tight ship within the operations team. She also ensures we never miss prosecco Friday in the office, which makes the team very happy.

Nick Lyons,

CEO & Co-Founder

Le grand fromage!  Nick has a long career within the lettings and inventory market.  He is passionate about finding ways to make the lives of our customers’ easier.  Nick is also known for having a passion for a powerpoint presentation.

Debbie Chapman,

PA & Office Manager

Debbie has been with the company from the beginning, so knows pretty much everything No Letting Go. She brings order and calm to the office, and runs the team diary. Debbie is also awesome at putting up exhibition stands single-handed.

Justine Tomlinson,

Marketing Manager

With an extensive sales and marketing background, Justine is all about our brand. When she’s not talking core values, she loves talking about her four-legged family including her pug, Dexter.

Katie Rogers,

Account Manager

With a customer services background, Katie loves to take care of our national accounts, ensuring jobs are booked in, and assisting with tenant queries. She is often found at the gym, and loves spinning!

Kelly McGuinness,

Account Manager

Kelly is an experienced account manager, ensuring our national accounts have a smooth customer experience. She is often heard before seen, as she has the most infectious laugh within the team.

Nikki Wakeford,

Franchise Recruitment

As a former letting and estate agent, Nikki is rarely seen without a smile. With heaps of knowledge and enthusiasm she heads up franchise sales. Nikki is also our chief organiser for the office social scheme.

Nick Lyons,

CEO & Co-Founder

Le grand fromage!  Nick has a long career within the lettings and inventory market.  He is passionate about finding ways to make the lives of our customers’ easier.  Nick is also known for having a passion for a powerpoint presentation.

Debbie Chapman,

PA & Office Manager

Debbie has been with the company from the beginning, so knows pretty much everything No Letting Go. She brings order and calm to the office, and runs the team diary. Debbie is also awesome at putting up exhibition stands single-handed.

Justine Tomlinson,

Marketing Manager

With an extensive sales and marketing background, Justine is all about our brand. When she’s not talking core values, she loves talking about her four-legged family including her pug, Dexter.

Katie Rogers,

Account Manager

With a customer services background, Katie loves to take care of our national accounts, ensuring jobs are booked in, and assisting with tenant queries. She is often found at the gym, and loves spinning!

Kelly McGuinness,

Account Manager

Kelly is an experienced account manager, ensuring our national accounts have a smooth customer experience. She is often heard before seen, as she has the most infectious laugh within the team.

Nikki Wakeford,

Franchise Recruitment

As a former letting and estate agent, Nikki is rarely seen without a smile. With heaps of knowledge and enthusiasm she heads up franchise sales. Nikki is also our chief organiser for the office social scheme.

Joe Chaplin,

Kaptur Account Manager

With a background in recruitment & IT sales, Joe heads up inventory software sales. As the only man in the office, he deserves an award for surviving in an office full of women.

Lisa Williamson,

Training & Compliance Director

With an extensive career in lettings and inventories, Lisa has also been with No Letting Go from the beginning. She has a head for all things compliant within the lettings market, but a nose for a good red wine. “we pride ourselves in raising standards within the industry through continual improvement and good communication.”

Brie Thomas,

Finance Manager

Brie can be found counting in the corner of the office, she loves a spreadsheet and is a whizz with excel formulas. Brie is also known as the Imelda Marcos of the office, and does love shoes!

Demi Limberti,

Kaptur Software Support

Demi provides first line software support. Whilst the baby of the office, she is a fantastic problem solver with all things IT, and if you have a problem with your mobile she’s the go-to girl.

Emma Verlander,

Kaptur Software Support

Emma is a very experienced inventory professional, with an amazing eye for detail. She provides a lot of practical and technical support to our clients, and is another dog lover within the office.

Jennie Dennis,

Operations Manager

Jennie over sees the service delivery to our national accounts, and runs a tight ship within the operations team. She also ensures we never miss prosecco Friday in the office, which makes the team very happy.

What people are saying

“Having been in the Lettings Business for many years, No Letting Go is by far one of the best Inventory companies I have used. They are always professional, reliable and the quality of work is second to none with reports always received on time.”

Faye Walker I Property Manager I Fry & Kent, Hampshire

“No Letting Go’s reports are well presented with clear and concise notes.  This commentary is supported by a very comprehensive suite of clear photographs.  Our experience is that the team at NLG pay careful attention to our requests and offer us a service that is of a high standard.”

Touchstone/National Property Management

“No Letting Go’s reports are well presented with clear and concise notes.  This commentary is supported by a very comprehensive suite of clear photographs.  Our experience is that the team at No Letting Go pay careful attention to our requests and offer us a service that is of a high standard.”

Touchstone National Property Management

“We have used No Letting Go for Legionella Risk Assessments for over two years now and have been really impressed with the service.  Their reports are extremely detailed with clear information and photographs making our job in advising Landlords and Tenants much easier.  We have looked at other providers in the market and have not seen a better report.  We would highly recommend this service.”

Tracey Gosnell MARLA | Head of Property Management I Intercounty Estate Agents

“Inventory clerks produce reports that will absolutely stand up to scrutiny. They do this so well that disputes over reports produced by No Letting Go are so low as to be practically non- existent.”

Judges comments following the Sunday Times Awards, 2016

“No Letting Go scored exceptionally well on referrals and their ability to understand what their clients want to achieve for their landlords and tenants”

Judges comments following the Sunday Times Awards, 2016

“Professional accurate inventory clerks with a good eye for detail means that every situation is covered thoroughly.  Landlords and tenants have commented on how pleasant the No Letting Go staff are. Having been in the business for many years and used several different inventory companies I can honestly say No Letting Go are one of the best companies I have had to deal with.”

Jane Keenan I Home Lettings Ltd I Beckenham, Kent

Approved Partners