No Letting Go Staff Profile: Meet Kelly Ives

image002Today we get to know better Kelly Ives,  the CRM Assistant here at No Letting Go, who joined the team in August 2014. She works closely alongside Jenny, our Account Manager, helping with the job booking in the central area, dealing with bookings and answering queries from clients. It’s a highly versatile role and the two work brilliantly as a team to deliver on all manner of requests.

Prior to working with us, Kelly worked as the Academy secretary for Gillingham Football Club. Hardly a life-long fan, Kelly didn’t even know there was a football club in Gillingham until going for a job near her hometown of Walderslade!

She spent six years with the club until choosing to move closer to London with her boyfriend and seven year old son, Lucas. Gillingham’s loss was our gain as this brought Kelly into contact with No Letting Go, where she has added a lot of fun and strength to our team.

gillingham-fc_NoLettingGo-BlogNo longer needing to support Gillingham, and outright refusing to accompany her Millwall boyfriend’s trips to the Den(!), Kelly and her family enjoy making the most of local farms and zoos with Lucas and plenty of gigs and music festivals on the odd occasion that they are off parent duty.

Fun fact:

Kelly was with Gillingham on their victorious Wembley trip as they pushed for promotion in 2009. ‘It was all down to me’ Kelly assures us!

Photo source: telegraph.co.uk

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Franchisee Focus: Meet Dave Keogh – from the Stockport & Tameside Branch

We’re delighted to welcome Dave Keogh who joined No Letting Go in January; one of three new franchisees in the North-west in recent months. Dave returned to the UK two years ago having run a successful publishing business in the property sector based for 15 years in California and Florida for the last five. Encouraged to return by his three daughters, who all live in Manchester Dave was initially hoping to secure a business management role.

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“I was applying for positions and it was while I was in the Job Centre that I came across a leaflet about Franchise Works, an organisation that helps people raise finance to start a franchise business. I went along to some of the seminars and looked at the kinds of opportunities that were available. No Letting Go was in my top three, given my connections and interest in property and once I learned more about the brand and saw the potential for business in the north-west it was a no-brainer. It’s the best thing I’ve ever done. I’m not afraid of business having come from a business background and I see huge potential for NLG’s services in the Stockport area. Being back amongst my daughters and the prospect of building this business – I couldn’t be more excited about life right now.”

Dave-Keogh-Family-NLG

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No Letting Go Breaks New Ground with the Launch of New Inventory Tablet Technology

No Letting Go will launch its new tablet technology Kaptur, at this month’s ARLA Conference and Exhibition; the first inventory management services provider to have developed its own tablet software.

Kaptur-NoLettingGo-1Nick Lyons No Letting Go’s CEO said, ‘Developing our own system ensures that the technology is the perfect fit for our clients’ business needs now and in the future. It was the next logical step after developing our user-friendly online Property Inventory Management Software (PIMS). Designed to give complete control over the inventory management process in real-time, I believe it is yet another differentiator that sets No Letting Go apart from other suppliers of inventory management services and is in keeping with our ‘leaders in the field’ philosophy.”

It is easy, simple and does exactly what it is supposed to do but, most importantly, it is integrated into No Letting Go’s PIMS platform. Voice files, photographs, text, disclaimers, signatures are all fully integrated to make life easier. No Letting Go is also making the software available to Agents who want to carry out their own inventories in-house with a white labelling option.

Combining services improves efficiency and adds great value for Landlords; Kaptur has features that enable other reporting services to be included, such as No Letting Go’s recently launched Legionella Risk Assessment Reporting.

Kaptur will be on show at the ARLA Conference & Exhibition. FInd out more about Kaptur and No Letting Go’s other services by visiting Stand 15 on Tuesday 31 March at the Hilton London Metropole, Edgware Road, London W2 1 JU.

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Millionaire Masterclass: How to Take Your Business to the Next Level

We have had some time now to reflect on what was a spectacular day to be involved with; months of hard work and planning paid off with the delivery of our Millionaire Masterclass on 18th March.

Franchise-MasterclassFirstly, we must say thank you to the experts who gave us their time to present on Keys to Success, Business Planning & Strategy, Social Marketing & Outreach and fascinating human resource insights. The idea behind the day was to help boost our top franchisees and allow them to take their businesses to the next level, something we hope we have achieved.

The day was enjoyed in the beautiful grounds of Warren House and we were delighted with the amount of people who made the effort to come along. The opening key note not only outlined the four factors that will help you achieve success, but how those can be accessed. From tips on identifying the type of person you are communicating with and what they respond best to, to how to ensure you keep a positive mindset throughout, the opening speech could not have created a more motivational and inspirational setting for those who followed.

Franchisee-Masterclass-NoLettingGo-BlogHopefully our franchisees are all brimming with ideas on how to plan out the coming years of their business, how they will drive interest to their business and raise the brand profile as well as how best to sell once these leads come in.

We are incredibly excited to see the difference this will make to franchisees across the country and can’t wait to find out if they have kept their spot as one of our top franchisees for next year’s conference or, whether their invitation has been directed to another franchise who has chosen 2015 as the year to step up their game.

The sky really is the limit for any of our entrepreneurs with lofty ambitions, hopefully this will have helped them to realise their potential.

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Infographic: Investing in Buy-To-Let Property in the UK

The buy-to-let market has played a crucial role in the development of the private rented sector, allowing more private landlords to enter into the market than ever before. If you’re considering investing in property, check this infographic first.

Investing-in-Buy-To-Let-Infographic-NoLettingGo

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Immigration Checks started in the West Midlands

On the 1st December 2014, the Immigration Act 2014 came into effect. Under Section 22 of this act a landlord must not authorise an adult to occupy a property as their only or main home under a residential tenancy agreement unless the adult is a British citizen, or EEA or Swiss national, or has a ‘right to rent’ in the UK. Someone will have the ‘right to rent’ in the UK provided they are present lawfully in accordance with immigration laws. Landlords who breach section 22 may be liable for a civil penalty.

Landlords have the option to appoint an agent to act on their behalf and where an agent has accepted this responsibility, the agent will be the liable party in place of the landlord (non-compliance with the legislation could lead to a fine of up to £3,000.00) The legislation and civil penalty scheme will be introduced in geographical phases starting with a pilot area of Birmingham, Walsall, Wolverhampton, Dudley and Sandwell from the 1st December 2014. From this date, any adult who wishes to occupy a property as their main/principle home under a residential tenancy will be required to provide their agent/landlord with proof of their ‘right to rent’.

Immigration-Act-2014Acceptable documentation includes passports and biometric residence permits. In a limited number of cases, such as where tenants don’t have their documents due to an ongoing Home Office application, landlords can request a check using the ‘right to rent’ tool on the website.

It is currently proposed that the legislation will rollout nationally in April 2015 (however this is subject to change by the government).

The legislation does not require any right to rent check to be carried out for any occupants of tenancies which commenced prior to the 1st December 2014. In brief there are 3 steps in establishing and maintaining a statutory excuse against liability for a civil penalty:

  1. Conduct initial right to rent checks before authorising any adult to occupy rented accommodation.
  2. Conduct follow-up checks at the appropriate date if initial checks indicate that an occupier has a time-limited right to rent.
  3. Make a report to the Home Office if follow-up checks indicate that an occupier no longer has the right to rent.

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Prior to accepting an offer from an applicant, the responsible party should complete the following:

  1. Obtain original acceptable documents of all occupants over 18 years of age (including permitted occupants, family etc)
  2. Check, in the presence of the holder, that the documents appear genuine, that the person presenting them is the prospective occupier, the rightful holder and allowed to occupy the property.
  3. Copy each document clearly, retain a record of when the check was made and retain the copies securely for at least one year after the tenancy agreement comes to an end.

Where an applicant has a time-limited right to rent, the landlord will have an obligation to conduct follow up checks to ensure a tenant continues to have rights to reside in the UK. This check must be carried out either within a year of the previous check or on expiry of the persons permission to be in the UK whichever is later.

Checks must be carried out in the same process as above (original documents, in person and copies taken). – Further information regarding the legal requirements can be found https://www.gov.uk/government/publications/right-to-rent-landlords-code-of-practice

Photo source: hse.gov.uk

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Launching This Month – Legionella Risk Assessment Services

It is recommended that landlords perform a Legionella risk assessment every two years to meet their legal duty in ensuring that the risk of exposure of tenants to Legionella is properly assessed and controlled.

risk assessment-legionellaWe are always looking for additional ways to add extra value to our client’s services that in turn helps provide a better service to their landlords. Legionella risk assessment makes a lot of sense for us as we have the right skill set to ensure this work is carried out to the highest levels and can in turn be offered in addition to our inventory management services.

Outsourcing this activity through us is an efficient and cost-effective way for landlords, agents and property managers to demonstrate they are compliant. We can perform the risk assessment as a separate visit or whilst we are already attending the property for a check-in, check-out or mid-term report allowing for us to offer better overall value.

legionellaLegionella is a bacteria naturally found in water systems. Whilst the bacteria at low levels do not pose a health risk, under certain conditions, in water storage tanks for example, and in certain temperature ranges, the bacteria can multiply increasing the risk of Legionnaire’s Disease. Risk increases in water systems that are unused for any period of time; making rental properties particularly vulnerable. Legionnaire’s is a potentially fatal disease with flu-like symptoms often mistaken for pneumonia contracted by inhaling bacteria contained in water droplets.

We are to provide full checks of the entire water system in residential property including water tanks in lofts, pipes, taps, toilet and shower systems. The risk assessment will indicate whether any action is required on the part of the landlord and if not is a record demonstrating compliance in protecting tenants.

Photo sources: bwt-ni.co.uk – housemanwaterhygiene.com

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Infographic: What will 2015 hold for UK property investment?

2014 was a buoyant year for the UK property but, what will happen in 2015? Property experts from Experience Invest forecast a positive outlook across key asset classes throughout the year.

2015-Property-Investment-Infographic-NoLettingGo

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INFOGRAPHIC: the London Underground and its Impact on Rental Prices

How does the price of renting in London change as you travel down the Underground? HomeLet – the UK’s largest referencing firm – put together this infographic to help us understand the importance of transport links on rental prices.

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No Letting Go Drives Expansion as Rental Market in the UK Goes into Overdrive

We’re working hard keep up with the demand for our services – says CEO Nick Lyons.  With new franchisees in Bath, West London, Stockport, Manchester and Gloucestershire bringing the number to 43 offices, Nick says there has never been a better time to get into property services through a successful franchise network.

“Perhaps the saying ‘ an Englishman’s home is his castle’ no longer applies,” says Lyons. “The UK is fast becoming a nation of renters; research indicates that by 2021 renters will outnumber homeowners across the capital and this trend extends countrywide with projections that 39% of the UK’s population will be renting by then.”

The market is being further supported by an increase in applications for buy-to-let mortgages, rising a fifth since last year and 3% since June.

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This continued growth has meant No Letting Go’s services are in great demand, which means potential franchisees have an opportunity to become part of this fast growing sector and capitalise on this trend with the market’s leading brand.

“Our tablet based reporting and online inventory management system allows already busy lettings agents and property managers to order and manage property reports online field in real-time whilst maximising profits for the franchisee.  It’s become more important than ever to be able to deliver an efficient, reliable service combined with detailed and accurate reports.  We believe that we are unrivalled in delivering this.” added Nick “For those who are keen to grow a successful business in the property sector the time has never been better to join the No Letting Go network. Exciting times are ahead.”

For more information on No Letting Go please contact Gary Claven on 07475 526111 or visit www.nolettinggo.co.uk

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