Who Are the Worst Kind of Tenants?

Who are the worst kind of tenants?Being a landlord is a very unique line of work. You see how people behave behind closed doors. There’s a lot you can tell about a person by the way they conduct themselves during and how they leave a tenancy. Sometimes tenants can take lease of your property and really care for it. Other times, landlords are not so lucky. So who are the worst kind of tenants? We decided to take a look and offer some wisdom that’ll hopefully help you from taking in any undesirable individuals.

We’ll start by explaining that we aren’t going to write about any horror stories. There are some really nasty experiences that have been spoken about online. In fact, if you’re interested read this r/AskReddit thread where landlords explain their worst tenant stories. In this article, we’ll look closer at the generalised tenant groups that should be avoided if you want an easy life. We must warn you, these are generalisations and stereotypes. You should scrutinise your prospective tenants fully before allowing them to move in.

The Party Animal

If you’re a landlord in a student area, you’ve probably come across this type of tenant. This individual just wants to party all the time. This can even be during the week, when neighbours have to wake up early for work. Sometimes the party animal will bring recreational drugs into your property which can pose a big issue. The loud music, frequent visits from friends and regular mess can often be a real pain for landlords. It’s difficult to tell the party animal tenant from others but students regularly fall into this demographic.

The Animal Lovers

It’s not unusual for a prospective tenant to ask whether pets are allowed in the property. In fact, this is quite a responsible question. It is unfortunately a common occurrence for tenants to ignore a landlord’s response. One of the most frustrating things for a landlord is to enter the property after a tenant has left to find it smelling of animals. Often the people who ignore a landlord’s wish for no pets are those who do not necessarily take much care of their animals. This can result in a fierce smell, nasty stains and lots of hair.

The Extended Family

This is a really tough one. We’ve heard of situations before when a couple view a property, sign the rental agreement but convert your one bedroom flat into a living area for them and their entire family. The issues this causes go far beyond what you may initially expect. Wear and tear becomes far more apparent, the property smells and often there’s a general lack of respect for your investment. Sometimes there is a conversion process which means your living room space is no longer a living room. IF your property is furnished, this can be particularly costly.

The Wannabee Lawyers

This can be one of the most frustrating tenants to come up against. This tenant is usually fresh out of university or only recently in professional employment. They have an ingrained opinion that landlords don’t play by the rules. They will scrutinise every move you make to ensure it’s by the book. They will talk to you as if you don’t know the law or your own profession. Once they’ve moved out, if you find a genuine reason to detract from their deposit, they’ll refuse and enter into legal proceedings. These will be both costly and time consuming.

The Chronic Late Payers

You never truly know whether you’ll get a chronic late payer. These tenants disguise themselves well. Sometimes late payments can develop for genuine and honest reasons, sometimes tenants can just try their luck. You must look at things from a business perspective, this is your livelihood after all. When arrears mount up and it’s affecting your everyday life, you need to take action.

If you’re a landlord and have encountered nasty deposit disputes before you’ll know how disruptive it can be. Take a look at No Letting Go’s inventory services to see how we can remove this stress from the lettings process.

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Landlord Money Saving Tips

Being a landlord isn’t easy. There can be some great highs to the job but some real lows too. Landlords are often hit with unnecessary and avoidable costs. It doesn’t have to be this way. We’ve put together a few insightful tips to help you save money and keep costs down.

Landlord Money Saving Tips

Choose Carefully

This is critical to landlords. In this line of work, there’ll be many important choices to make. If you make the right decision, you’ll keep costs down. If your judgement isn’t spot on, you could face financial burden. The two most important decisions to make concern your property and your tenant.

If you haven’t bought your property yet, consider the location carefully. Do as much research as you can. A few metres in the right direction and you’ll be quids-in! Think about amenities too. Where’s the local school? How far is the nearest supermarket? Put yourself in the shoes of the prospective tenant and ask the questions they would.

Now think about the tenant. You should only take on great tenants. This sounds simple but the reality is quite the opposite. As a landlord you never fully know who you’re dealing with. It doesn’t matter where you find your tenants, there’s always a risk. Ideally your tenant will pay on time, be respectful and keep the property in good shape. Be sure to properly check and reference your tenants. Keep an eye out for suspicious behaviour or circumstances.

Shop Around for Your Agency

Don’t be tempted to take the easy option. Shop around and find the right agency for you. Do you need property management services? Think about this carefully. Some landlords prefer the agent to deal with everything whereas others just use them to find new tenants. Alternatively, you could opt to do it all yourself. This option is growing in popularity. If you choose this, make sure you understand the correct procedures for tenant referencing.

Insurance

Alike your agency, shop around for insurance. Ensure you know what each plan covers as well as what you’ll pay. Never let your building insurance run out. If there’s a fire or incident and your property’s uninhabitable, you may still be liable to pay the mortgage. Consider taking out a Landlord Rent Guarantee insurance too. This is especially important if dealing with new tenants. This policy is relatively cheap and will safeguard your rent if a tenant falls into arrears.

Cut Void Periods

As a landlord, you should avoid lengthy void periods at all costs. These pose a serious financial risk and could lead to a few sleepless nights. If you find yourself approaching a void period, think about how you’re marketing the property. Consider the price of rent, its visibility online, how it’s presented and your availability for viewings.

Maintenance: Tradespeople Vs DIY

So you need some maintenance done? When bringing in tradespeople, it’s important to think about costs as well as reviews. Don’t go for the first you find and don’t necessarily go for the cheapest. You need the job to be done properly, as well as cheaply. If you’re considering a DIY fix, make sure you do a good job. You don’t want to be revisiting the same issue again in a few months. Sometimes the cost of bringing in a tradesperson is better than the time expenditure of doing it yourself.

Furnishings

Furnishing your property is a great way of adding value. Check out all options for this. Sometimes bulk buying furniture from retailers will get you a better deal. Why not look for second hand options? This can add a unique character to your property but also save you money. Take a look at auctions as well as sites like Freecycle, Gumtree, Ebay and Amazon.

Tips for saving landlords money - mortgage

Review Your Mortgage and Hire an Accountant

A landlord’s main expense is their mortgage. It’s good practice to regularly review this and ensure you’re getting the best deal. This can mean saving money immediately. Search around and see if there’s a better deal out there. If you’ve got extra money hanging around, consider making an additional payment on your mortgage. This can seriously lower your interest rates.

It’s said that a good accountant will save you more than their fee. For a landlord, hiring an accountant should be a serious consideration. There are plenty of legal tax exemptions and breaks that you could qualify for. Speak to an accountant, see how they can help. Ask them about the possibility of off-setting your expenses against your tax bill.

Get Your Inventory Right

Your property is your livelihood. As a landlord you have the right to deduct money from a tenant’s deposit if your property is damaged. With recent changes to the law, it can be more difficult than ever to do this – even if you’re in the right. If you haven’t got your inventory spot on, you’ve got no chance of recuperating any costs. By using an impartial and unbiased service like ours, the decision is taken out of your hands. We’ll undertake a comprehensive report of your property in a fair and unbiased way. If you’re sick of deposit disputes with tenants or simply want peace of mind, get in touch with us here.

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No Letting Go Services Get Paul Shamplina and Direct Line for Business’ Seal of Approval

Paul Shamplina discusses the importance of getting your inventory right.This week Paul Shamplina, founder of Landlord Action and celebrity in the field of property, took to the Direct Line for Business blog to discuss the importance of getting your property inventory right. In this piece Paul discusses the need for property inventory services and recommends No Letting Go, explaining that the cost of the package is easily outweighed by savings and benefits. Paul also shed some light on the need for quality inventories and outlines what a landlord really ought to know. We’ve put together a few of his key points here for you.

Paul Shamplina’s Views on Property Inventory Services

Paul Shamplina writes about how landlords can ‘save a great deal of time and hassle’ by using property inventory services like No Letting Go. The benefits put forward by Paul centre upon the professional expertise and advice as well as the protection that comes with the impartiality of our service. Paul does rightly highlight the need for landlords to be selective in their choice of services, only opting for companies that are a member of The Association of Independent Inventory Clerks or The Association of Professional Inventory Providers. Paul ends his discussion of the topic with a strong recommendation for No Letting Go (a member of The Association of Professional Inventory Providers).

65% of Landlords Do Their Own Inventories

In the video accompanying Paul’s blog, he becomes animatedat the mentioning of this statistic. As a landlord carrying out your own inventory you are ‘exposed to more risk of a deposit dispute’. Paul attributes this to most landlords not putting detailed, correct or required information on the inventory. With an impartial service, this is not a problem that would be encountered.

Property Inventories on Unfurnished Properties

Paul’s article highlights a topic that we’ve encountered many times. Some landlords are led to believe that an inventory is only needed for furnished properties. Paul reiterates that this is not the right view to take. Decoration and condition of the floors, walls and garden should all be noted in the inventory. Mould and discolouration can appear very quickly if your property isn’t being maintained properly, the inventory will detail this clearly. If you do not include an inventory with your property, irrelevant of furnishings, you are opening yourself up to the potential of losing any deposit costs that you may wish to hold back.

Mid-Term Inspection

Paul Shamplina goes on to highlight the importance of a mid-term property inspection. This visit is the ideal opportunity for you, as a landlord, to check that the property is being looked after in the correct way. The best time to do this is after at least three months of the tenant being in the property, though this is at your discretion. Don’t forget that by law you are required to give 24 hours written notice of any inspection. We highly recommend that you are flexible with your approach to inspections, this will help take the intimidation factor away from the process.

Are you looking to take away the stress and hassle of writing your own inventory? Get in touch to find out more about our property inventory services.

Picture taken from Property 118.

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Success Story: Rachel Farr Fast Tracks in Bath

no letting go franchisee success story Rachel Farr

Rachel Farr is already on the path to growing her franchise business in Bath. Having joined the No Letting Go team just a few months ago, Rachel is already expanding her business with the help of two inventory clerks.

Rachel originally ran her own inventory company in Bristol and came across No Letting Go whilst on a Property Inventory Management training course. Here she explains why she decided to switch from working independently to being part of the No Letting Go franchise network: “In short it was No Letting Go’s systems that impressed me so much” she recalls.

Online Inventory Tools to Make Life More Manageable

“Whilst I was still running my own business I started to do some work with No Letting Go as an affiliate working on some of the company’s national contracts in the Bristol area where I was based at the time. Letting Agents want easy access to their inventories and online systems are the obvious solution. I was using a simple online inventory tool to generate inventory reports and log photography which worked okay but once I’d started to work with No Letting Go’s system I knew I had found a superior system; I found the software so user-friendly I knew it would make my life more manageable, that I would be able work more efficiently freeing up valuable time to grow my business. In the end it was an easy decision really.”

Rachel and her family took the opportunity to relocate to Bath, “I am loving being my own boss and with the additional backing and support of the No Letting Go team I have the best of both worlds,” she added. “I enjoy the variety, every day is different and the freedom to manage my own time and the flexibility that I have as a result is wonderful.”

Become a No Letting Go Franchisee

If you feel inspired by Rachel’s story then don’t hesitate to get in touch with a friendly member of our team on 01322 555 128. We can provide you with all the information you need regarding franchise packages and how you can become a successful ‘No Letting Go’ franchisee just like Rachel. Take the first steps and contact No Letting Go today.

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Things to Consider When Viewing a Rental Property

Viewing a property can be exciting. Quite often it’s the most enjoyable part of the whole rental process. It’s very easy to get carried away by the idea of the next property being perfect while neglecting to check the things that really matter. We’ve put together a list of the top considerations to make when viewing a property, so you won’t forget to check something that could come back to haunt you.

Things to look for when viewing a rental property

Outside the Property

When you first get to your viewing, take a good long look at the outside of the building. Be sure to think about the following points:

  • What condition is the outside of the property in? Is there any structural damage that could cause issues further down the line?
  • What is the condition of other properties around?
  • How secure is the property? Are the locks of a satisfactory quality?
  • If you’re viewing a flat, what’s the entry system like?
  • Is there a burglar alarm?
  • Is there a garden? Who takes responsibility for the upkeep?
  • What is the parking like?

Inside the Property

When you’re greeted by the lettings agent, be sure to take the viewing at your own pace. Ask questions, be thorough and don’t be persuaded by the smell of coffee or great interior design. When in doubt, consider the following:

  • Are there any signs of damp? Any flaking paint? Any evidence of insect or vermin infestation?
  • How effective is the heating? Do all radiators work?
  • What is the state of insulation? Any double glazing?
  • Can you see any obvious repairs that you would like carried out before you move in? Be sure the landlord puts any promises of repair work in writing for you.
  • How much storage space is there? Can you imagine yourself fitting all your belongings into the storage available?
  • What comes with the property? Is it furnished, part-furnished or unfurnished? Are the white goods included?
  • What state are the kitchen cupboards and work surfaces in?
  • Run a tap, check how hot the water is. This will give you an idea of the condition of the boiler and water pressure.
  • What are the rules on decoration? Can you redecorate and give the place your own personal touch?
  • What is the phone signal like? Do you really want to rent a property where you can’t be contacted whilst at home?
  • Where are the electrical points? Can you spot any loose or dangerous wiring?
  • Any signs of condensation on the windows? This could be a sign of poor insulation or cracking sealant. Check the sealant in the bathroom too, is it intact?

Local Area

Take a walk to the shops, keep your eyes open and take in the neighbourhood. Be sure to think about the following:

  • What is the neighbourhood like? Would you feel safe walking alone after dark
  • Are there amenities in close proximity to the property?
  • What transport links are there?
  • What is the volume of noise like? Do any train lines run close to the building? Any busy roads nearby? Any late night pubs that could cause a disturbance?

Other Considerations

  • Are the burglar, smoke and carbon monoxide alarms in working order?
  • Are all locks, including windows, functioning correctly?
  • What does your rental payment cover? Who will take responsibility for bills and council tax?
  • How much is the deposit? Where will this deposit be kept?

No matter how much you want a property to be perfect, listen to your gut. If the property isn’t right, then it simply isn’t for you. Don’t force it and never run into a decision like this without full consideration and thought. Once you’ve found your dream rental and approach the moving in process, be sure to carry out a full inventory. Whether you’re a tenant, landlord or lettings agent, take the stress out of the inventory process with No Letting Go. Find out more about our award winning services here.

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Brexit and its Impact on the Rental Market

Brexit and its effect on the rental market

With the country voting to leave the EU last week a lot of people have turned their attention to the property market, and just how Brexit might impact buying and renting. It’s still too early to make any firm statements, but some analysts are starting to make some predictions about the rental market and what we should expect over the coming years.  An opinion that seems fairly common at the moment is that rental supply will remain at similar levels as Britain prepares for life outside the EU.

Brexit and Housing Supply / Demand

A report has found that two thirds of letting agents are not expecting supply, demand or rental costs to change that much in the immediate aftermath of Brexit. In the future demand may start to fall, as prospective international tenants choose to go elsewhere, but for the most part prices should stay around the same levels we’re seeing today. Elsewhere a quarter of the agents surveyed say that Brexit will cause upward pressure on rental costs, as landlords will be looking for a greater return on their investments.

Brexit and Buy-To-Let Mortgages

Buy-to-let mortgages have been getting increasingly difficult for landlords to obtain, with lenders continuing to reduce the amount that they are prepared to lend in relation to rental income. However there is some hope that Brexit may actually help the sector, as house prices could fall faster than rent and landlords’ yields would rise. That wouldn’t help their existing properties but it could provide some much-needed relief if they wanted to add to their portfolio.

Brexit and Housebuilding

Other industry experts say that housebuilding levels will take a hit, and that some property deals that were in the pipeline are now being cancelled following Brexit. If this is the case and fewer homes are built around the country then it could force landlords to continue with their current portfolio in the short term. However, overseas buyers could be tempted into the market thanks to a weaker pound, and anyone who trades in US dollars has much value to gain from capitalising on the exchange rate.

As things stand it’s too early to say for definite what kind of impact Brexit will have on property, but it will be a very interesting time for the sector. In the meantime if you’re a landlord or letting agent in need of inventory services then make sure you get in touch with No Letting Go today.

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No Letting Go Wins Bronze in Lettings Agency Supplier of the Year 2016 Awards

We are very pleased to announce that we have been accredited with the Bronze award for Supplier of the Year in The Times and Sunday Times Lettings Agency of the Year 2016 Awards. This is an honour as we were not only competing with inventory businesses but with all types of suppliers including compliance, maintenance and software companies.No Letting Go win the Bronze Award for Lettings Supplier of the Year

This award is the only one of its kind which focuses solely on Lettings. We have been commended in this category for offering an exceptional standard of inventories and reports to both agents and property management companies alike. Those who carry out our reports have been hailed as ‘highly qualified and reliable’ while the reports themselves are praised for their capability of being able to endure extensive inspection.

Stopping Disputes at Their Source

The rate of disputes over our reports is virtually non-existent. This is a direct result of our training academy which has also been applauded for its proactive approach to dismantling the opportunity for disputes at their source. Our training academy offers residential courses on inventory management and a mentoring scheme which has been set up by our highly experienced Training Director.

Don’t just take our word for it

Client feedback has proven that the vast majority of our clients agree with all statements. We have scored exceptionally well on referrals and our ability to understand what our clients want to achieve for their landlords and tenants.

If you want to find out for yourself why our service is so highly revered, don’t hesitate to get into contact with us here.

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My Deposit Is Not Protected: What Can I Do?

My deposit isn't protected, what do I do?

The most important thing of all to remember when it comes to deposits is that it is your money – every last penny of it. Which is why it is of such importance to ensure that your deposit is protected, which means making sure your landlord places it in an appropriate scheme. This must happen within 30 days of the deposit being given to the landlord, otherwise they may be liable for compensation payments to you worth one to three times the deposit’s total value.

Three Deposit Schemes

There are currently three qualifying deposit protection schemes in the UK, which are as follows:

At the beginning of your tenancy, it is of the utmost importance to carry out a full UK flat inventory, as a means by which to establish the basis for the deposit you’ll be handing over. While it’s perfectly possible to pay a deposit by way of other items – jewellery, a car, personal belongings etc. – these cannot be protected by any of these schemes. It is therefore recommended that only cash be used when paying deposits.

When Your Tenancy Ends

At the end of your tenancy, you landlord has 10 days within which to return your deposit, after you have come to an agreement on how much will be returned. If you do not agree to any deductions the landlord proposes, you can dispute the arrangement and your deposit will remain protected by the chosen scheme until you come to an agreement.

If Your Landlord Doesn’t Protect Your Deposit

It is a requirement for landlords to appropriately protect deposits, though research suggests this often isn’t the case. Chances are you won’t know for sure unless you carry out the required checks yourself, so it’s always worth doing exactly that. This can be done by contacting a TDP scheme directly and asking.

Deposit Protection Service (Custodial and Insured)
Telephone: 0330 303 0030

MyDeposits
Telephone: 0844 980 0290

Tenancy Deposit Scheme
deposits@tds.gb.com
Telephone: 0845 226 7837

If it turns out that your deposit is not being protected, your landlord is in violation of their obligations and may be liable for compensation claims. Landlords who do not protect deposits also have restricted rights when it comes to tenant eviction. If your deposit is not protected, you are not provided with the information about the scheme being used or the deposit isn’t placed in an appropriate scheme within 30 days, you may be able to file a claim against you landlord. If your claim is upheld, you may receive a compensation payment of up to three times the full deposit amount.

When it has been established that your landlord is in any way breaching their obligations, you can either write to them directly to demand the situation be rectified, or take them to court. In most instances, court proceedings involving deposits are relatively straightforward and the claimant may not be required to make an appearance in court at all.

Find the latest changes to landlord deposit protection here.

If you’re a landlord or agent looking to remove the hassle from the inventory process, find out how No Letting Go can help you here.

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Negotiating The Return of Lodgers’ Deposits

The subject of deposits has always been one of a great many grey areas for both landlords and tenants alike. Of course, given the fact that every penny of the deposit money technically belongs to the tenant or lodger, it is primarily in their best interests to ensure they fully understand their rights and obligations.

From carrying out a comprehensive check in inventory before moving in right through to knowing when the time comes to seek legal advice, lodgers must ensure they understand where they stand. Contrary to popular belief and assumption, negotiating the return of a deposit if you are a lodger, living in student halls or living at the same property as your landlord is a slightly different process to that of the standard rental property tenant.

Negotiating The Return of Lodgers’ DepositsRequest in Writing

When the time comes to begin negotiating the return of your deposit, the first thing to do is put your request in writing.  Write directly to the landlord and ask them to return the deposit, being sure to keep copies of all correspondence in both directions. You may at a later time be required to produce evidence of such requests, so it’s a good idea to hold onto it.

What’s different about this particular scenario is the way in which lodgers are not considered short-hold tenants, which means the landlord is not under any obligation to protect deposits using an appropriate tenancy deposit scheme. This doesn’t necessarily affect your actual rights when it comes to your deposit in general, but can affect the negotiation and deposit return processes.

Establish a Deadline

Most professional landlord inventory services in the UK agree that problems generally tend to occur when lodgers are not direct and/or demanding enough when it comes to requesting what is rightfully theirs. If the deposit should have been returned but has not, the best course of action is to again begin with a written request for its immediate return with a specified deadline – something like two weeks. You can also take the opportunity to ask in the letter why the deposit has not yet been refunded, along with whether or not you can expect any deductions to be made and the respective reasons.

If unsure how to go about this, there are plenty of useful templates available online.

Nogotiating a return on lodgers' deposit - NoLettingGoDeductions

Your landlord is required to clearly list and explain any deductions to be taken from your deposit. If they do so and you fully agree that the deductions are fair, you can confirm your agreement and arrange for the remaining deposit to be refunded. If deductions are made though no breakdown or explanation is provided, you must request that this is done urgently. And if there are any deductions you do not agree with, you will need to dispute them with the landlord – once again in writing.

Consider Court Action

The very final step in the process if you find yourself dealing with a wholly uncooperative landlord is to consider taking court action against them. Contrary to popular belief, the court process with regard to recovering deposits and you might not need to personally appear in court at all. For your claim to be successful, you’ll need to provide plenty of documented evidence and paperwork of your attempts to recover your deposit manually and the fact that you are indeed entitled to the refund you are claiming.

If you’re a landlord looking to remove the stress from the inventory process, find out how No Letting Go can help.

Photo sources: Flickr/UpSticksNGo Crew – pixabay

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Is Airbnb Fuelling Illegal Subletting?

While it certainly provides an important and popular service, Airbnb is nonetheless proving to be something of a headache for quite a few landlords. A growing number of landlord inventory services in the UK are expressing concern over just how many tenants up and down the country are turning to Airbnb as an easy approach to illegal sub-letting.

Airbnb leads to illegal sublettingBy effectively allowing anyone with an Internet connection to advertise their dwelling in part or in full as available for rent by others, Airbnb has transformed the way the world approaches seeking and selecting temporary accommodation.  The only problem being that in a growing number of instances, tenants who do not have the right or the permission to do so are using Airbnb to sub-let the properties they are living in, as a means by which to make a profit. In doing so, they are not only breaching the terms of their tenancy agreements, but may also be invalidating any and all insurance of the building and putting the landlord in a position where they themselves may be in breach of their own mortgage terms.

A Growing Problem

Far from a rare or unlikely scenario the average landlord may find themselves facing, evidence suggests that cases of illegal sub-letting by way of Airbnb and similar services are on the up across the United Kingdom. The vast majority of landlords and largely every rental inventory service in the country is aware of at least a handful of instances where properties in their area or under their control have at one time or another been illegally sub-let by tenants.

On the whole, Landlord Action reports that over the course of the past year alone, illegal sub-letting by rental tenants has increased more than 300%.

A recent episode of ‘Nightmare Tenants, Slum Landlords’ on Channel Five put the subject well and truly in the spotlight, focusing on a landlord from West London who believed she had found the ideal rental tenant. Looking to let out her property for a period of three years, she found a young doctor who appeared to be an ideal match for her London home.

Illegal subletting fuelled by Airbnb - tenancy agreementNevertheless, it was sometime later that she discovered that her home wasn’t in fact being used as a residence by the doctor, but instead as a boutique hotel advertised via Airbnb. A rather extreme example, but one that nonetheless illustrates the kind of extent to which Airbnb and the trust of thousands of landlords are both being abused.

“We have had concerns for some time now regarding the protection of properties which are being uploaded and offered as holiday lets via Airbnb. We continue to receive a growing number of instructions from landlords who want us to start possession proceedings against tenants who have sublet their property via Airbnb without consent,” commented Paul Shamplina on behalf of Landlord Action.

“As well as damage to properties, landlords have received complaints from block managers with regards to being in breach of their head lease and unhappy neighbours in relation to anti-social behaviour, and that’s before considering issues regarding HMO licensing and possible invalidation of insurance and mortgage terms.”

Proactivity on the part of the landlord is largely viewed as the only realistic preventative measure against this kind of abuse, including regular property inspections and meticulous vetting of prospective tenants.

Are you a landlord, agent or tenant stressing over the inventory process? Find out how No Letting Go can remove the strain here.

Photo sources: wikipedia.org – geograph.ie – Flickr/NobMouse

 

 

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