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This is the visit and subsequent report carried out by No Letting Go or by the agent using Kaptur software typically every 3-4 months during the tenancy to check that the property is being maintained as agreed, to ensure the tenants are meeting their contractual obligations, checking on the wear and tear of the property and that the tenants are satisfied. These documents are critical pieces of evidence protecting you against section 21 6A notices and invaluable evidence against ongoing tenant complaints, especially used to challenge claims at the end of a tenancy.