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We are very proud to announce yet another success in franchisee Rachel Farr’s career with No Letting Go. Rachel has been handpicked as a finalist for the Woman Franchisee 2017 EWIF Awards. Being shortlisted for this prestigious award comes only months after she won the NLG franchisee awards for Best Regional Office, Busiest Office, Customer Service and Franchisee of the Year. Here’s her story so far.
Rachel initially purchased the Bath franchise in 2014. Originally attracted to the reporting technology, Rachel saw an NLG franchise as an opportunity to step into a management role and quickly grow her business.
By 2016 Rachel was running the top performing office for No Letting Go, delivering over 200 property reports every month. She quickly saw the growth she was craving as her team soon grew to five members. Rachel developed her own mentoring and quality checking programme on top of that already provided by Head Office. This reiterated the core values of No Letting Go, and delivered a service that’s consistent, reliable and accountable.
Rachel’s ongoing care and attention to the service her team provides has led to a consistent and motivated team. Something which isn’t easy for solo workers to achieve. Each individual working for Rachel knows exactly what’s expected from them and are confident in her ability to guide them through any issues they encounter.
Each of Rachel’s team is self-employed. This adds an additional responsibility to her position. She must ensure each member has a consistent workload to support themselves. Rachel understands these needs and as a result ensures everyone supplies the very best level of customer service.
Rachel takes an impressive approach to business development. In 2016, she completed a database of every letting agent within a 50 mile radius. She also maintains regular contact with all members of this database. This not only boosts NLG brand awareness massively but has led to an impressive reputation in the area. Being widely acknowledged for her reliability and quality, Rachel’s business development actions have led to a 39% increase in active clients in a year. The majority of which came from letting agent recommendations.
Rachel’s key approach to business development doesn’t only stop with her personal ventures. She has also been a key player in regional improvements. She works closely with her three neighbouring franchises to support each other, share ideas and attend regional conferences. She has also worked with NLG Head Office to aid in the ongoing development of our technology. Rachel not only invests her time to understand her customers but does the same with her team and business too.
All this is made even more impressive when hearing that Rachel welcomed her second baby into the world last year. Working through her pregnancy, Rachel continued to strive for building her business, reputation and team. Moreover, four members of her team also have to juggle their work with young families making their achievements even more remarkable.
The EWIF Award ceremony will be held on Tuesday 16th May 2017. We will be sure to notify you if Rachel wins the Woman Franchisee Award. Everyone at No Letting Go wishes her the very best of luck.
If you’re interested in mirroring Rachel’s success and getting involved in a No Letting Go franchise, we want to hear from you. You can find out more about becoming a franchisee here.
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