Maintaining fully-compliant properties on a national scale is far simpler when you work with us. You’re guaranteed consistent, accurate and well-managed work via our unique blend of cutting-edge software and a network of trained specialists—regardless of your portfolio size.
Our suite of build to rent services are designed to provide an easy solution to compliant reporting on all scales. They thoroughly cover every stage of the tenancy, so both the tenants and the property remain safe and secure.
All our lettings services come with a service level agreement and guaranteed report delivery turnaround times.
Inventory Management covers all the processes and reports used to protect landlords and property professionals against change from the start of the tenancy and the end. The reports form part of the contract between tenant and landlord, provides the critical evidence required to ensure landlords or their representatives can recover costs against a deposit lodged by the tenant or against a zero-deposit replacement insurance. No Letting Go provide these critical reports.
Inventory management consists, Inventory and Schedule of Condition; Check In; Property Visit (Mid Term Inspection) and Check Out (Dilapidations report).
Check In and Right to Rent
No Letting Go provide an on-site Right to Rent verification service in conjunction with a Check-In on behalf of the letting agent. A member of our regional office will meet the tenant, check and record the original “acceptable documents” for all adult occupiers in the presence of the individuals and make and retain dated copies of the checks. This information is then held on our secure KMS™ software system and made available to the agent via their online access. The check in will register information relating to outstanding maintenance, amends any points raised and complete any final compliance and utility checks ensuring the property is compliant at the start of the tenancy.
360 Virtual Photography
Offering a national service through our network of regional offices, No Letting Go will provide 360 degree virtual tours for any type of property and working with our partner Kaptur™ can be embedded into any compliance report.
Selling or renting property fast in today’s world needs exceptional marketing to stand out from the crowd. No Letting Go’s local professional 360 tour marketing service providing a professional local service with 24 hour turnaround.
No Letting Go provide these tours for all property types and uses. Whether for insurance purposes, commercial sales and marketing literature, inventory and schedule of condition, block property management inspections, landscape and derelict building inspections. Call us now to book a survey or ask for us to build into a regular No Letting Go report.
Property Visit (Mid Term Inspection)
This is the visit and subsequent report carried out by No Letting Go or by the agent using Kaptur software typically every 3-4 months during the tenancy to check that the property is being maintained as agreed, to ensure the tenants are meeting their contractual obligations, checking on the wear and tear of the property and that the tenants are satisfied. These documents are critical pieces of evidence protecting you against section 21 6A notices and invaluable evidence against ongoing tenant complaints, especially used to challenge claims at the end of a tenancy.
Legionella Risk Assessment and water testing
Current legislation under the Health and Safety at Work Act 1974 imposes a legal duty on all managing agents and landlords (duty holders) to ensure the health and safety of all staff, tenants and members of the public. It was updated in 2014 to include all residential properties containing water systems. If anyone is alleged to have breached any offence under this act, a criminal offence is deemed to have been committed.
A risk assessment must be carried out to identify and assess the exposure to legionella bacteria from water systems on the premises and any precautionary measures needed. The duty holder is responsible for ensuring the risk assessment is carried out.
No Letting Go provide legionella risk assessment visits nationally. All inspectors are City and Guilds qualified and will provide clear, concise comprehensive reports, explaining exactly what requirements a landlord needs to action, if any, to meet recommended safety requirements and advise tenants of their responsibilities under the act as well.
"Having been in the Lettings Business for many years, No Letting Go is by far one of the best Inventory companies I have used. They are always professional, reliable and the quality of work is second to none with reports always received on time."Faye Walker I Property Manager I Fry & Kent, Hampshire
"No Letting Go's reports are well presented with clear and concise notes. This commentary is supported by a very comprehensive suite of clear photographs. Our experience is that the team at NLG pay careful attention to our requests and offer us a service that is of a high standard."Touchstone/National Property Management
"No Letting Go's reports are well presented with clear and concise notes. This commentary is supported by a very comprehensive suite of clear photographs. Our experience is that the team at No Letting Go pay careful attention to our requests and offer us a service that is of a high standard."Touchstone National Property Management
"We have used No Letting Go for Legionella Risk Assessments for over two years now and have been really impressed with the service. Their reports are extremely detailed with clear information and photographs making our job in advising Landlords and Tenants much easier. We have looked at other providers in the market and have not seen a better report. We would highly recommend this service."Tracey Gosnell MARLA | Head of Property Management I Intercounty Estate Agents
“Inventory clerks produce reports that will absolutely stand up to scrutiny. They do this so well that disputes over reports produced by No Letting Go are so low as to be practically non- existent.”Judges comments following the Sunday Times Awards, 2016
“No Letting Go scored exceptionally well on referrals and their ability to understand what their clients want to achieve for their landlords and tenants”Judges comments following the Sunday Times Awards, 2016
"Professional accurate inventory clerks with a good eye for detail means that every situation is covered thoroughly. Landlords and tenants have commented on how pleasant the No Letting Go staff are. Having been in the business for many years and used several different inventory companies I can honestly say No Letting Go are one of the best companies I have had to deal with."Jane Keenan I Home Lettings Ltd I Beckenham, Kent
Ensure full compliance across all your properties, both locally and nation-wide by seamlessly switching between you own clerks and our network of specialists.
This unique, flexible combination of services means you have the freedom to generate pre, mid or post tenancy reporting, conduct specialist inspections, get training and find high quality overflow or emergency cover easily.
Working with leading organisations to support the rented sector.
Teclet provides an “end to end” automated lettings portal, which enables the lettings process to be managed with maximum efficiency.
The portal greatly cuts administration time and improves compliance, by creating a complete wrap- around pre-tenancy and property management functionality.
The web-based portal enables tenants, landlords and agents to interact 24/7, on any device, creating the opportunity for administration uploads by tenants, guarantors or landlords to be undertaken out of office hours.
One of the bfa’s main roles is to help potential franchisees recognise the good franchises and the not-so-good, as well as to help businesses involved in franchising to secure their own position amongst the “good”.
This work is not just a philanthropic exercise for reputable and responsible franchisors. It makes good commercial sense. The ability of franchisors to attract potential franchisees to invest in their systems depends crucially on their own reputation, and on the reputation of franchising in general.
It was for these reasons that in 1977 the major franchise companies in the UK decided to set up their own association. The British Franchise Association (bfa), was formed to act in the interests of the industry as a whole in assessing and accrediting franchising companies as those which meet its criteria for the structure of the franchise business, the terms of the contract between franchisor and franchisee, the testing of the system and its success as a franchise.
Franchisors and professional advisors to the UK franchise industry wishing to be accredited must put themselves forward to the bfa to be tested against its strict and extensive criteria. Only if they successfully pass accreditation are they then able to join the bfa as a member, gain access to the benefits of membership and become represented by the British Franchise Association.
Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.
We protect consumers and their money by holding our members accountable and empowering customers with knowledge and advice. We aim to reassure all of those renting and letting out property that agents who display the ARLA Propertymark Protected logo offer a better service and financial protection for their clients than the alternative.
We work with education providers, employers and governments in over 100 countries across the world to help people, businesses and economies grow by shaping skills systems and supporting skills development.
The Group is made up of City & Guilds, ILM, Kineo, The Oxford Group, Digitalme, e3Learning and Gen2. Together, we set the standard for professional and technical education and corporate learning and development around the world.
Each of our businesses has its own distinct focus. As a Group, our combined products and services provide a comprehensive range of work-relevant qualifications, assessment, training, and learning support services.
The products and services we offer across the Group are globally recognised and respected.
Everything we do contributes to achieving our purpose: helping people, organisations and economies develop their skills for growth. This purpose drives everything we do.
Our purpose in action
We reinvest our surplus to support our social purpose, which aims to change people’s lives through skills.
As the home of deposit protection, we’ve got it covered. We offer free Custodial deposit protection, with no registration or annual membership fees. We also offer Insured protection, where you retain the deposit and we protect it for a small fee.
At The DPS, we understand that when it comes to protecting your tenants’ deposits, one size doesn’t fit all. That’s why we offer both Custodial and Insured schemes so you can choose the type of protection which suits you best.
As the biggest provider of deposit protection in the UK, you can rely on us. To find out more about our award-winning services, visit www.depositprotection.com or call us on 0330 303 0030.
No Letting Go and Kaptur are delighted to announce we have now integrated with Fixflo
Who is Fixflo
Fixflo was launched in 2013 and in less than 3 years it has become the market leading repair reporting software for letting agents.
Thousands of letting agency branches across the UK use Fixflo to streamline their repairs process, ranging from national chains to local independents.
What does Fixflo provide
Tenants report repairs via the software. This enables the agent to receive accurate reports through a picture based system, removing the need for lengthy, confusing phone calls. Tenants can report repairs 24 hours a day, 7 days a week using their PC, mobile or tablet. With Fixflo, they can easily report their issues or receive online guidance to solve problems themselves.
including details such as make and model of appliances, specific location of the issue, and photos of the problems are sent directly to the property manager. These reports can then be sent onto contractors. Fixflo will integrate with an agents existing system, alternatively it can automate the whole process within the software.
It is available in over 40 languages.
Watch their 2 minute video which explains how the software works.
CML Software is a leading enterprise software provider to the top-end of the of UK property industry. We provide an extensive range of enterprise software solutions designed for residential sales & lettings marketing, property management, client accounting, block management, PRS, student accommodation and build-to-rent schemes.
Our applications have been developed to improve the efficiency of:
CML is working closely with No Letting Go in order to provide an integrated solution for clients to create appointments for property visits and inventories, and make mobile visit reports (entered via ‘Kaptur’) available in CML’s property management software.
You can find CML on the web at: www.cmlsoftware.com
The Property Redress Scheme is a fast growing, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.
The main purposes of the Property Redress Scheme are to allow property agents or professionals to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
Our Members and consumers will both benefit from our simple three stage process to resolve the complaint.
1. The Member will first be given an opportunity to resolve the complaint directly.
2. The Property Redress Scheme offers an early resolution service including proposed decision
3. The Property Redress Scheme Head of Redress will make a binding decision on the complaint
The NLA is the UK’s largest association for private-residential landlords. We work with full-time landlords with large property portfolios to those with just a single letting.
A sustainable and balanced PRS that works for landlords, agents and tenants.
To campaign for a fair and sustainable PRS that works for everyone and to help landlords make a success of their lettings business by supporting them at every stage.
Founded in 2007 by Nick Lyons to provide professionally prepared independent inventory management reporting through a network of regional offices, trained to the very highest levels to help letting agents negotiate end of a tenancy and provide the best protection in the event of disputes. By providing the best property management training, effective systems, complete transparency and accountability, No Letting Go provide a consistent and reliable service. No Letting Go have since expanded the range of services to provide many more compliance services and has become the largest network of branded clerks and inspectors in the UK and one of the largest providers of services to the property management market.
We are UK wide. With excess of 65 regional offices throughout the UK and over 300 available clerks and inspectors. No Letting Go provide a professional, fully compliant reporting service at a local level or on a national basis. Whether you are an independent, large regional, corporate, national or on-line business, No Letting Go have a solution for you. Contact us at head office or one of our local offices to discuss your requirements.
Recognised by all three government deposit schemes and considered one of the best in market, No Letting Go have an exceptional record for reliability, quality and professionalism. We have had less than 0.001% of reports losing a dispute since we started (as reported to us) and had no reported full lost cases as a result of using the complete No Letting Go service.
At local level, we pride ourselves in the turnaround time of our services. We achieve better or equal returns of our reports with our service level agreement time over 98.4% of the time. This is an exceptional record and one we are very proud of.
No Letting Go provide both standard and bespoke compliance reporting for the whole market, including Inventory and schedule of condition, property visits, check outs and dilapidation reporting, right to rent checks, legionella risk assessments, smoke and CO inspection and installation and many more.
The whole No Letting Go business is run through a centralised software system known as KMS. All of our customers can remotely order any report from or to anywhere in the UK, can view the job status in real time, view which clerk is doing your job, access their number, pass instructions to them straight to their mobile device and access current and historic reports.
For about our KMS service take a look at our customer journey video.