We are delighted to have been shortlisted for the Best Supplier of the Year category with the prestigious Negotiator Awards.
These property awards help customers narrow down the search for the most reliable lettings and property services companies, while bringing well deserved recognition to hardworking property professionals.
Find out what the awards are all about and why No Letting Go has been nominated.
The Negotiator Awards
The Negotiator Awards provide a platform to celebrate the best of UK estate and lettings agencies in the residential property industry.
Since 2008, these awards have been recognising talent at one of the most lavish property parties of the year. Held at the Grosvenor House Hotel on Park Lane, London a black tie dinner is finished off with celebrity entertainment. No fees are accepted for entries, making the awards an inclusive and fair celebration of the industry.
Categories include; Community Champion, Marketing Campaign of the Year and Employer of the Year.
This year’s awards ceremony takes place on 29th November, 2019 where the winners will be revealed. With last year’s proceedings seen over by comedian Julian Clary, we’re excited to see who’s presenting the 2019 awards!
Supplier of the Year
We’re very pleased to be included in the shortlist for Supplier of the Year: Products and Services.
This is a competitive category, with a plethora of respected companies providing products and services to the lettings industry.
Last year we took home the silver award for this category, with Viewber taking gold, and Tenant Shop achieving bronze.
Our Professional Services
So, why are we being nominated for our delivery of products and services?
Whether you’re a landlord, letting agent, property professional or housing association, our teams of clerks provide a reliable, professional service to help you save time and protect your investment.
Here at No Letting Go, we offer;
- Inventory reports and schedule of condition
- Smoke and CO reports
- 360 virtual property photography
- Property appraisals
- Right to rent checks
- DigiSign automated check in
- Legionella risk assessment
- Mid term reports and inspections
- Repairs and maintenance reports
- Check in/check out services
Our No Letting Branches are spread across the UK, providing specific areas with tailored advice and services.
No Letting Go’s Accolades
Our teams work hard to provide their customers with quality services that put the customer’s needs at the centre.
Thanks to their dedication, we have been lucky enough to receive the following awards,
- Bronze award for Supplier of the Year in The Times and Sunday Times
- Lettings Agency of the Year 2016 Awards
- Rachel Farr of our Bath branch was a finalist in the Woman Franchisee 2017 EWIF Awards
- Best Inventory Supplier 2009
In addition, we’re also accredited by Safe Contractor, the British Franchise Association (BFA), Property Redress Scheme (PRS) and are regulated by Association of Residential Letting Agents (ARLA:PropertyMark)
How Can We Help?
Whilst we are crossing our fingers to win an award in November, we are proud to have been shortlisted alongside some fantastic brands in this category, and it is testimony to the high quality of services provided by our 65 offices around the country.
If you’re looking for unbiased property reporting and inventory services, browse our full list of property services to find out how we could help.
We’re delighted to announce that one of our franchise owners has recently won gold at the AFA franchisee Annual Awards.
By injecting a youthful energy into his business, Dan Procter has built up a strong team who have been impressing their clients with their professional, yet personal property inventory services.
Find out what the award means for this up and coming franchise;
Dan Procter: Outstanding Young Franchisee
At the first AFA awards ceremony this September, the Outstanding Young Franchisee category was won by our very own Dan Procter!
Dan has owned the No Letting Go Gravesend, Dartford and Medway franchise since 2016 and has been busy working out how best to support his customers and put them at the heart of his business. With strong business planning and effective decision making, Dan has grown his business, becoming the network’s top performer in 2018. At the tender age of 25, this is no mean feat.
Dan attributes his success to a deep understanding of his customer’s needs and the support of the wider No Letting Go team;
“I quickly recognised where my customer pain points were and focused on delivering a service that would make their day to day lives easier. Not only do I get great support from the Head Office team, but the team within my business strive to deliver excellent service, even when we are all flat out during our peak business periods.”
Dan’s team includes co-owner Sophie Holden, who has been working in the property industry for over 2 years and clerks Rhiannon, Abby and Caroline.
The AFA Awards
The AFA recently held their first annual award ceremony, celebrating excellence in the franchise sector.
This black-tie event welcomed leading figures in the franchising community to network and share their business success.
Who Are the Approved Franchise Association?
The Approved Franchise Association (AFA) was established to support the growing UK franchise industry and provide accreditation to organisations of any size.
Their values include;
- Ethical franchising
- Open communication
- Quality accreditation
No Letting Go Achievements
Fortunately, we’re no stranger to awards. Many of our hardworking franchisees have been awarded with impressive accolades over the years.
For example, Rachel Farr who heads up our Bath branch is the proud recipient of; No letting Go Best Regional Office, Busiest Office, Customer Service, Franchisee of the Year and a nomination for the Woman Franchisee 2017 EWIF awards.
Why Choose A Franchise?
If you’re thinking of taking your career into your own hands and becoming a Franchisee, we’re on hand to help.
A franchise with No Letting Go offers;
- A ready-made start-up
- Training and support from day one
- Low start-up costs
- Continued learning and development
You don’t need any prior experience to become part of our multi award-winning business, just time and dedication.
Become a No Letting Go Franchise
Want to work with us? To kickstart the process, apply on our website so we can invite you in for a chat to discuss your needs and goals.
Apply to become a No Letting Go franchisee today, and you could find yourself being awarded in front of a panel of judges!
No Letting Go have entered the ESTAS for 2020, and now we need you to cast your votes!
The ESTAS Customer Service Awards are one of the biggest events in any property professional’s calendar. Celebrating exceptional customer service across the property sector, from estate agents to conveyancers and industry suppliers, the ESTAS help companies like ours maintain a high standard of care.
Here’s more about the awards and how you can get involved;
Update: No Letting Go Shortlisted for ESTAS Awards
We’d like to thank you all for your support over the last few months, your votes really made a difference as we are proud to announce that No Letting Go have been shortlisted for the ESTAS awards as a supplier to the Letting industry.
The No Letting Go team will be attending the awards dinner this May, so check our social media channels for updates.
What are the ESTAS?
The annual ESTAS awards take place in Spring and Autumn, attracting the top players in the UK’s property and lettings industry.
The purpose of the awards programme is to celebrate excellent customer service and recognise the companies going above and beyond for their clients.
How Does it Work?
Once a company has signed up to the ESTAS programme, they are then open to receive feedback from their clients and customers.
The awards are based purely on feedback from customers, ensuring honesty and transparency in the voting process. All reviews and votes will be verified by the ESTAS group.
Once all reviews and votes are counted and compared across the other property companies in the running, the winners are celebrated at the prestigious ESTAS awards ceremony.
The ESTAS Awards Ceremony
Over 1000 guests gather for the ESTAS Estate & Letting Agent Awards in May where property TV personality, Phil Spencer presents the award.
The ESTAS conveyancer awards are held in October.
Why Should I Vote?
For landlords and property professionals, reviewing the companies you work with will help improve overall customer service in the industry.
By providing honest feedback from clients and customers, the platform encourages agencies in the property industry to constantly improve their customer care. The official ESTAS stamp means that all feedback is authorised and regulated.
At No Letting Go, keeping track of our performance only makes us want to strive for more and provide the best services for our clients.
For prospective tenants, the home moving process can be stressful and complicated without a little help from the right places. The ESTAS provide a platform for honest feedback, helping you find trusted professionals. This gives you the peace of mind you need that your chosen property professionals are up to scratch.
Why No Letting Go?
At No Letting Go, we’re dedicated to providing the best customer service for our clients and customers. Across all of our branches throughout the UK, our franchisees receive extensive training in how to deliver our services and put the customer at the heart of everything they do.
Here’s a little reminder about the services we provide;
Professional Inventory Services
We offer a professional, unbiased property inventory service to help settle disputes through effective negotiation and provide the evidence needed for end of tenancy deposit claims. Using the very latest technology and audit tracking, our reports act as your compliance manager, including relevant health and safety checks.
Health and Safety Reports
Health and safety reports include Smoke and C0 reports, HHSRS and Legionella risk assessment.
Mid-Term Reports and Inspections
Reports and inspections ensure tenants are meeting their contractual obligations. They also check the wear and tear of a property and assess the satisfaction of tenants.
Our pre-check out service ensures that tenants are aware of how the property is expected to be returned at the end of the tenancy. This helps to prevent disputes before issues arise.
Open House Viewings
We can provide and facilitate property viewings on the landlord or estate agent’s behalf.
We have over 65 No Letting Go offices throughout the UK lead by dedicated franchisees with excellent knowledge of the local property market.
At local level, we pride ourselves in the turnaround time of our services. We achieve better or equal returns of our reports with our service level agreement time over 98.4% of the time.
Real Time Support
We offer real-time support for landlords and property professionals via a live and online support centre to get you the help you need instantly.
Latest Property Technology
We use the latest in property inventory systems to collect, prepare, report and manage information. The Kaptur system is designed for busy property professionals, helping to streamline your workload.
Previous Awards and Recognition
We’re proud to be Lettings Supplier of the Year 2016 and Best Inventory Supplier 2009 award winners. We’re also accredited by Safe Contractor, the British Franchise Association (BFA), Property Redress Scheme (PRS) and are regulated by Association of Residential Letting Agents (ARLA:PropertyMark).
Supporting No Letting Go
No Letting Go have an exceptional record for reliability, quality and professionalism. We have had less than 0.001% of reports losing a dispute since we started (as reported to us) and had no reported full lost cases as a result of using the complete No Letting Go service.
But don’t just take our word for it! Head over to our website where you can find customer testimonials and a full list of our property management services.
If you’ve worked with us or used any of our services, we’d love some feedback! Vote in the ESTAS awards 2020 to get your voice heard!