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Social housing

Helping to meet the needs of your tenants

Our social housing services are specifically designed to meet your needs—from blocks to estates, covering portfolios of all sizes. You’re guaranteed accuracy and flexibility via our blend of specialists and cutting-edge software

Social housing services

We offer a complete suite of services to cover every aspect of compliance within the social housing space. Generate detailed specialist reports on common areas, council or housing associations land, along with smoke and COA national service of compliance reporting. All our social housing services come with a service level agreement and guaranteed report delivery turnaround times.


Inventory Management

Inventory Management covers all the processes and reports used to protect landlords and property professionals against change from the start of the tenancy and the end. The reports form part of the contract between tenant and landlord, provides the critical evidence required to ensure landlords or their representatives can recover costs against a deposit lodged by the tenant or against a zero-deposit replacement insurance. No Letting Go provide these critical reports.

Inventory management consists, Inventory and Schedule of Condition; Check In; Property Visit (Mid Term Inspection) and Check Out (Dilapidations report).

Find out more

Health & Safety and
Compliance Reports

Health & Safety and Compliance Reports

There are no less than 145 pieces of legislation impacting landlords, many of which have been introduced in the past 5 years. Legislation brings with it, criminal and civil prosecutions, involving fines and possible imprisonment.

Current legislation under the Health and Safety at Work Act 1974 imposes a legal duty on all managing agents and landlords (duty holders) to ensure the health and safety of all staff, tenants and members of the public.

No Letting Go provide comprehensive services nationwide or work with our partners to provide all compliance reporting services for your business. We specialise in providing:

  • Smoke and Carbon monoxide alarm inspections, included free of charge with all standard reports. We will carry out individual smoke and CO safety checks on portfolios throughout the UK
  • Smoke and Carbon monoxide alarm installation services – we will install new alarms where required at check in to ensure compliance, at very competitive prices.
  • Furniture and Furnishing safety is checked as standard with all inventory services to ensure compliance at move in

Legionella Risk Assessments – No Letting Go will send a qualified inspector to your properties who will provide a full risk assessment



Offering a national service through our network of regional offices from Glasgow to Portsmouth and Norwich to Swansea, No Letting Go will provide floorplan services for sales and marketing literature, property letting and management, property compliance reporting, inspections and for property development projects

All No Letting Go surveyors are trained to provide high quality floorplans prepared according to Royal Institute of Chartered Surveyors (RICS) guidelines all delivered back to you within 24 hours.

Ordering couldn’t be simpler through our online ordering platform KMS™. You can track the order 24/7 and edit and amend booking times, all at the click of a button.

Looking to reduce costs and improve efficiency? Try our bundling service. Contact any of our offices or for national clients, contact our head office and discuss a package.

Our Quality and accuracy is unrivalled in the market because of our many years of experience.

Right to Rent

Right to Rent

No Letting Go provide an on-site Right to Rent verification service in conjunction with a Check-In on behalf of the letting agent. A member of our regional office will meet the tenant, check and record the original “acceptable documents” for all adult occupiers in the presence of the individuals and make and retain dated copies of the checks. This information is then held on our secure KMS™ software system and made available to the agent via their online access.

360 Virtual

360 Virtual Photography

Offering a national service through our network of regional offices, No Letting Go will provide 360 degree virtual tours for any type of property and working with our partner Kaptur™ can be embedded into any compliance report.

Selling or renting property fast in today’s world needs exceptional marketing to stand out from the crowd. No Letting Go’s local professional 360 tour marketing service providing a professional local service with 24 hour turnaround.

No Letting Go provide these tours for all property types and uses. Whether for insurance purposes, commercial sales and marketing literature, inventory and schedule of condition, block property management inspections, landscape and derelict building inspections. Call us now to book a survey or ask for us to build into a regular No Letting Go report.

Used in:

  • Residential sales and letting marketing
  • Insurance inspections
  • Block and Property Management Inspections
  • Derelict Building Inspections
  • Property research projects
  • Inventory and Schedule of condition of large properties
  • Commercial sales and leasing
  • Build to Rent projects


Property Visit

This is the visit and subsequent report carried out by No Letting Go or by the agent using Kaptur software typically every 3-4 months during the tenancy to check that the property is being maintained as agreed, to ensure the tenants are meeting their contractual obligations, checking on the wear and tear of the property and that the tenants are satisfied. These documents are critical pieces of evidence protecting you against section 21 6A notices and invaluable evidence against ongoing tenant complaints, especially used to challenge claims at the end of a tenancy.


Health & Safety and
Compliance Reports


Right to Rent

360 Virtual

Property Visit

Key features / benefits

  • National and local services through over 65 offices of highly trained property experts
  • Simple on line ordering and tracking via our online ordering platform KMS™.
  • 24-hour turnaround of reports
  • Central account management for national, corporate or large regional clients
  • Local account management for independent agents through local professionals
  • Bundling services
  • In house software option using Kaptur software™
  • Fully insured, qualified and professional clerks, surveyors and inspectors
  • Trusted by the industry for over 10 years

What people are saying

“Having been in the Lettings Business for many years, No Letting Go is by far one of the best Inventory companies I have used. They are always professional, reliable and the quality of work is second to none with reports always received on time.”

Faye Walker I Property Manager I Fry & Kent, Hampshire

“No Letting Go’s reports are well presented with clear and concise notes.  This commentary is supported by a very comprehensive suite of clear photographs.  Our experience is that the team at NLG pay careful attention to our requests and offer us a service that is of a high standard.”

Touchstone/National Property Management

“No Letting Go’s reports are well presented with clear and concise notes.  This commentary is supported by a very comprehensive suite of clear photographs.  Our experience is that the team at No Letting Go pay careful attention to our requests and offer us a service that is of a high standard.”

Touchstone National Property Management

“We have used No Letting Go for Legionella Risk Assessments for over two years now and have been really impressed with the service.  Their reports are extremely detailed with clear information and photographs making our job in advising Landlords and Tenants much easier.  We have looked at other providers in the market and have not seen a better report.  We would highly recommend this service.”

Tracey Gosnell MARLA | Head of Property Management I Intercounty Estate Agents

“Inventory clerks produce reports that will absolutely stand up to scrutiny. They do this so well that disputes over reports produced by No Letting Go are so low as to be practically non- existent.”

Judges comments following the Sunday Times Awards, 2016

“No Letting Go scored exceptionally well on referrals and their ability to understand what their clients want to achieve for their landlords and tenants”

Judges comments following the Sunday Times Awards, 2016

“Professional accurate inventory clerks with a good eye for detail means that every situation is covered thoroughly.  Landlords and tenants have commented on how pleasant the No Letting Go staff are. Having been in the business for many years and used several different inventory companies I can honestly say No Letting Go are one of the best companies I have had to deal with.”

Jane Keenan I Home Lettings Ltd I Beckenham, Kent


Managing your businesses is simple thanks to our cutting-edge Kaptur software. You can create, manage and store reports easily, wherever you are, safe in the knowledge that they’re all fully compliant and to a professional standard.

Find out more make an enquiry

Fuss-free flexibility

Ensure full compliance across all your properties, both locally and nation-wide by seamlessly switching between you own clerks and our network of specialists.

This unique, flexible combination of services means you have the freedom to generate pre, mid or post tenancy reporting, conduct specialist inspections, get training and find high quality overflow or emergency cover easily.

Looking for a local professional
property reporting service

Are you a multi branch operation,
looking for regional or national service

Our Partnerships

Working with leading organisations to support the rented sector




City & Guilds

Deposit Protection Scheme


CML Software

Property Redress Scheme

National Landlords Association


Teclet provides an “end to end” automated lettings portal, which enables the lettings process to be managed with maximum efficiency.

The portal greatly cuts administration time and improves compliance, by creating a complete wrap- around pre-tenancy and property management functionality.

The web-based portal enables tenants, landlords and agents to interact 24/7, on any device, creating the opportunity for administration uploads by tenants, guarantors or landlords to be undertaken out of office hours.

  • The customer- branded portal supports the entire pre and post- tenancy process , including all deposit and pre-payment transactions, compliance requirements, referencing support, tenancy renewals, full inventory and inspection support and contract generation.teclet also provides a powerful “plug-in” functionality, including products and services from a number of key partners, to encourage and support cross- selling in additional revenue-generating areas.

BFA Associate

One of the bfa’s main roles is to help potential franchisees recognise the good franchises and the not-so-good, as well as to help businesses involved in franchising to secure their own position amongst the “good”.

This work is not just a philanthropic exercise for reputable and responsible franchisors. It makes good commercial sense. The ability of franchisors to attract potential franchisees to invest in their systems depends crucially on their own reputation, and on the reputation of franchising in general.

It was for these reasons that in 1977 the major franchise companies in the UK decided to set up their own association. The British Franchise Association (bfa), was formed to act in the interests of the industry as a whole in assessing and accrediting franchising companies as those which meet its criteria for the structure of the franchise business, the terms of the contract between franchisor and franchisee, the testing of the system and its success as a franchise.

Franchisors and professional advisors to the UK franchise industry wishing to be accredited must put themselves forward to the bfa to be tested against its strict and extensive criteria. Only if they successfully pass accreditation are they then able to join the bfa as a member, gain access to the benefits of membership and become represented by the British Franchise Association.


Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.

We protect consumers and their money by holding our members accountable and empowering customers with knowledge and advice. We aim to reassure all of those renting and letting out property that agents who display the ARLA Propertymark Protected logo offer a better service and financial protection for their clients than the alternative.

City & Guilds

We work with education providers, employers and governments in over 100 countries across the world to help people, businesses and economies grow by shaping skills systems and supporting skills development.

The Group is made up of City & Guilds, ILM, KineoThe Oxford Group, Digitalme, e3Learning and Gen2. Together, we set the standard for professional and technical education and corporate learning and development around the world.

Each of our businesses has its own distinct focus. As a Group, our combined products and services provide a comprehensive range of work-relevant qualifications, assessment, training, and learning support services.

The products and services we offer across the Group are globally recognised and respected.

Our purpose

Everything we do contributes to achieving our purpose: helping people, organisations and economies develop their skills for growth. This purpose drives everything we do.

Our purpose in action

We reinvest our surplus to support our social purpose, which aims to change people’s lives through skills.

Deposit Protection Scheme

As the home of deposit protection, we’ve got it covered. We offer free Custodial deposit protection, with no registration or annual membership fees.  We also offer Insured protection, where you retain the deposit and we protect it for a small fee.

At The DPS, we understand that when it comes to protecting your tenants’ deposits, one size doesn’t fit all. That’s why we offer both Custodial and Insured schemes so you can choose the type of protection which suits you best.

  • We’ve protected over 5 million deposits since 2007
  • Callers rate our Customer Service Team over 9/10
  • We repay deposits within 2 working days

As the biggest provider of deposit protection in the UK, you can rely on us. To find out more about our award-winning services, visit www.depositprotection.com or call us on 0330 303 0030.


No Letting Go and Kaptur are delighted to announce we have now integrated with Fixflo

Who is Fixflo

Fixflo was launched in 2013 and in less than 3 years it has become the market leading repair reporting software for letting agents.

Thousands of letting agency branches across the UK use Fixflo to streamline their repairs process, ranging from national chains to local independents.

What does Fixflo provide

Tenants report repairs via the software.  This enables the agent to receive accurate reports through a picture based system, removing the need for lengthy, confusing phone calls.  Tenants can report repairs 24 hours a day, 7 days a week using their PC, mobile or tablet.  With Fixflo, they can easily report their issues or receive online guidance to solve problems themselves.

Clear reports

including details such as make and model of appliances, specific location of the issue, and photos of the problems are sent directly to the property manager.  These reports can then be sent onto contractors.  Fixflo will integrate with an agents existing system, alternatively it can automate the whole process within the software.

It is available in over 40 languages.

Watch their 2 minute video which explains how the software works.


CML Software

CML Software is a leading enterprise software provider to the top-end of the of UK property industry. We provide an extensive range of enterprise software solutions designed for residential sales & lettings marketing, property management, client accounting, block management, PRS, student accommodation and build-to-rent schemes.

Our applications have been developed to improve the efficiency of:

  • Medium to large multiple-office residential estate & lettings agencies, with applications that span the full spectrum of sales & lettings front-office disciplines, as well as deal administration, property management, renewals, client accounts and complex multi-tier management reporting.
  • Companies that need terrier, property management, block management, accounting and administration solutions, for mixed commercial and residential property portfolios in both the investment and agency marketplaces.

CML is working closely with No Letting Go in order to provide an integrated solution for clients to create appointments for property visits and inventories, and make mobile visit reports (entered via ‘Kaptur’) available in CML’s property management software.

You can find CML on the web at: www.cmlsoftware.com

Property Redress Scheme

The Property Redress Scheme is a fast growing, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.

The main purposes of the Property Redress Scheme are to allow property agents or professionals to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.

Our Members and consumers will both benefit from our simple three stage process to resolve the complaint.

1. The Member will first be given an opportunity to resolve the complaint directly.

2. The Property Redress Scheme offers an early resolution service including proposed decision

3. The Property Redress Scheme Head of Redress will make a binding decision on the complaint

National Landlords Association

The NLA is the UK’s largest association for private-residential landlords. We work with full-time landlords with large property portfolios to those with just a single letting.

Our values

We believe:

  • The private rented sector (PRS) works best when there is a fair balance between landlords, agents and tenants
  • Properties and tenancies should be properly managed
  • Landlords should commit to professional standards
  • In education, learning and support to improve standards
  • Bad practice and criminality should not be tolerated
  • Landlords should be recognised as legitimate businesses
  • The free market should be allowed to operate freely
  • Regulation should set boundaries and expectations, but not impose unreasonable burdens

Our vision

A sustainable and balanced PRS that works for landlords, agents and tenants.

Our mission

To campaign for a fair and sustainable PRS that works for everyone and to help landlords make a success of their lettings business by supporting them at every stage.

Our objectives

  • To promote sustainable tenancies and encourage fair and flexible renting for everyone by educating landlords about best practice and their statutory rights and responsibilities.
  • To lobby in the interests of landlords and the wider PRS by providing a voice and a face that is heard and seen by politicians, the media and the public both nationally and locally
  • To facilitate the growth of a sustainable PRS that works for everyone, through recognition of the PRS as a legitimate business environment

Your questions answered

Who is nolettinggo?

Founded in 2007 by Nick Lyons to provide professionally prepared independent inventory management reporting through a network of regional offices, trained to the very highest levels to help letting agents negotiate end of a tenancy and provide the best protection in the event of disputes. By providing the best property management training, effective systems, complete transparency and accountability, No Letting Go provide a consistent and reliable service. No Letting Go have since expanded the range of services to provide many more compliance services and has become the largest network of branded clerks and inspectors in the UK and one of the largest providers of services to the property management market.

What is your coverage?

We are UK wide. With excess of 65 regional offices throughout the UK and over 300 available clerks and inspectors. No Letting Go provide a professional, fully compliant reporting service at a local level or on a national basis. Whether you are an independent, large regional, corporate, national or on-line business, No Letting Go have a solution for you. Contact us at head office or one of our local offices to discuss your requirements.

How is your track record?

Recognised by all three government deposit schemes and considered one of the best in market, No Letting Go have an exceptional record for reliability, quality and professionalism. We have had less than 0.001% of reports losing a dispute since we started (as reported to us) and had no reported full lost cases as a result of using the complete No Letting Go service.

At local level, we pride ourselves in the turnaround time of our services. We achieve better or equal returns of our reports with our service level agreement time over 98.4% of the time. This is an exceptional record and one we are very proud of.

What reports do you provide?

No Letting Go provide both standard and bespoke compliance reporting for the whole market, including Inventory and schedule of condition, property visits, check outs and dilapidation reporting, right to rent checks, legionella risk assessments, smoke and CO inspection and installation and many more.

See our services section for more information.

How can we keep track of clerks and reports?

 The whole No Letting Go business is run through a centralised software system known as KMS. All of our customers can remotely order any report from or to anywhere in the UK, can view the job status in real time, view which clerk is doing your job, access their number, pass instructions to them straight to their mobile device and access current and historic reports.

For about our KMS service take a look at our customer journey video.









Certifications, accreditations and partners